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Case Study: Columbia University – Fractional HR

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Case Study: Columbia University

Enhancing HIV Patient Care with Columbia University’s NECA Training Center

 

Columbia University, an Ivy League institution located in New York City, consistently ranks among the top universities globally for its rigorous academic programs and world-class faculty.

NECA AETC is a vital resource for healthcare providers across New York, New Jersey, Puerto Rico, and the US Virgin Islands. The center focuses on improving HIV patient care by offering specialized training and capacity-building support to healthcare professionals. Through its programs, NECA AETC helps bridge gaps in HIV treatment and ensures that healthcare providers are equipped with the latest knowledge and best practices in the field.

Transforming NECA AETC’s Digital Platform

 

NECA AETC faced significant challenges in enhancing their online platform to better serve healthcare professionals. Their existing system struggled with resource accessibility, user interaction management, and knowledge exchange facilitation. To overcome these hurdles, a comprehensive solution was needed.

Streamline Access & Usability

NECA AETC needed a solution to ensure timely delivery of training and resources. The platform’s usability was critical for user satisfaction.

  • Timely resource delivery
  • Enhanced user experience

Facilitate Collaboration

The platform had to improve communication among healthcare providers. Centralizing event and content management was key to this goal.

  • Better communication tools
  • Centralized content management

Improve Navigation

The user experience required a revamp to make navigating resources effortless. This was essential for increasing platform engagement.

  • Seamless navigation
  • Increased platform engagement

The Solution

In collaboration with NECA AETC, Office Interactive developed tailored solutions to address the center’s unique challenges. Through comprehensive business analysis, we created an intuitive platform that integrates interactive mapping, a custom calendar system, and enhanced UI/UX design. This collaborative approach ensured the platform was not only user-friendly but also aligned with NECA AETC’s objectives, streamlining global user management and content updates. By introducing custom front-end features, we enriched the user experience and facilitated efficient knowledge sharing among healthcare professionals

Custom Calendar System:

  • Developed a centralized calendar for managing events and training.
  • Enhanced communication and ensured timely updates for healthcare professionals.

Global User & Content Management:

  • Streamlined user access and permissions across regions.
  • Empowered administrators with a comprehensive CMS for content updates.

Custom Front-end Features:

  • Introduced dynamic news feeds and interactive web forms.
  • Facilitated efficient knowledge sharing among healthcare specialists.